Update on the new lock-down November 2020 – We are still open!

Dear Patients,

As you are aware we are entering another lock-down from Thursday. Government guidelines are that dental practices may stay open this time. Since re-opening in June we have taken rigorous measures to ensure the highest standards of cross-infection control to protect our patients and our team and I reassure you that this will always be the case.

If you are showing symptoms of COVID-19, and/or self-isolating, please contact us to rearrange your appointment, otherwise we look forward to seeing you.

With very best wishes,

Paul Lowe.

Update: Can all patients please wear a face mask or covering when attending the practice.

*** Please note that due to the current COVID-19 restrictions we are unable to offer the use of toilet facilities at the Practice as it can cause a high risk of infection – we are sorry for any inconvenience and will return to normal once we have been advised it is safe to do so ***

We are open!

We are happy to be able to offer dental and hygiene appointments to our patients.

If you are not registered with us and need an appointment please call us on 01217112424 and find out how we can help

Dr Iain Roe and Dr Kalpesh Prajapat are both currently offering half price new patient examinations for just £35.

Infection control has always been a top priority in dental practices. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and the wider community during the COVID-19 crisis.

You will notice some changes when it is time for your next appointment. We are making these changes and revising our protocols to help protect you, our patients, and our team. 

Watch our short video on what you can expect on your next visit to Paul Lowe Dentistry

We aim to open for longer hours to see you; however, treatment and clean down times need to be extended so we ask you to please bear with us.

When booking in for an appointment we will be asking you for a detailed dental and medical history. We may ask you to send some photos of any problems you might be having in your mouth and that will help us to book you into the appropriate slot in the diary so we can be fully prepared with all the equipment we might need to help you in the surgery.

Medical histories, consent forms and any financial transactions will be dealt with over an online patient portal, phone, email or text.

We ask you to attend by yourself unless under 16,or you need a carer, and not to bring any excess baggage with you.

Unfortunately there are no toilet facilities currently available at the practice due to a high risk of infection.

Please arrive promptly 10 minutes before your appointment time, remain in your car or outside, and call us to confirm your arrival.

On entering the building we will once again confirm your COVID status and also check your temperature. You will be asked to wipe your feet and place any unnecessary items in a plastic box. One of our team will take you to sanitise your hands.

You will be asked to take an anti-viral mouthwash once in the treatment room and, after your treatment is completed, you will be asked to hand sanitise again before leaving.

We will contact you about any further treatments by telephone, email or video call so we can discuss your requirements remotely and book your further appointments accordingly.

To ensure a safe environment we have:

  • Installed a perspex panel along the reception desk
  • Planned to manage appointments to allow for social distancing between patients
  • Equipped our dental staff with additional PPE when in surgery
  • Arranged to have anti-virus air filtration systems installed in treatment rooms
  • A policy to decontaminate communal areas prior to practice opening at lunchtime and at the end of the day
  • The use of video and telephone consultations whenever possible
  • Removed newspapers and magazines from the waiting room

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.

Previous Posts:

Latest Information on how we are dealing with COVID-19 24th March 2020

Dear Patients, our dental practice has had to close for anything except for being able to issue antibiotics.  This decision is based on medical guidance as well as guidelines from the dental regulators. Our utmost priority is the safety of our patients and our staff.

We will be open between 9 am and 2 pm to offer dental advice on the phone. We can only provide URGENT treatment for Facial Swellings – Please call the Practice as appropriate antibiotics may be needed. If you have an emergency out of these hours then you can call the Practice phone and the emergency phone number  is given to you on the answer machine.

All emergency consultations must be made in advance via calling the practice number on 01217112424. Sadly, we CANNOT permit walk in visits.

Due to dental drills causing aerosol spread and a risk of spreading COVID19, special protective equipment is required to use them safely (specifically FFP3 Respirator masks, as advised today by the British Dental Association). As there is currently a shortage of this protective equipment, we are severely limited to the service we can provide. Only the NHS 111 emergency dental Urgent Care Units have been supplied with them and are able to offer emergency treatment.

If we are unable to help you and you need to call 111 Dental then please make emergency appointments responsibly and only for dental issues that are URGENT. By limiting unnecessary appointments and travel, and only booking an appointment if necessary, we can successfully operate an emergency dental service and help you, and others, during this crisis.

We sincerely apologise for any inconvenience this has caused and thank you for your understanding during these times of need.

Please do your part, and stay home unless necessary. We’ll be here for you when you need us. Stay Safe.

Paul Lowe and Team