The planned reopening of Paul Lowe Dentistry
The Government has announced on national television that we are allowed to start face to face appointments again from the 8th June 2020.
Due to making arrangements for reopening the Practice, staff training and acquiring all the appropriate PPE needed to safely treat our patients, we plan to open Monday the 15th of June.
We appreciate that everyone will want to make their next appointment but, to avoid the reception staff being overrun and patients being frustrated by long telephone wait times, we will contact you with your appointment. At this early stage priority will be given to those who unfortunately had problems during the lock down, following which patients will be rebooked in the order they were before the lockdown to be fair to all.
You can still email us directly on firstname.lastname@example.org and we will respond as soon as we can but please be patient.
Infection control has always been a top priority in dental practices. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and the wider community during the COVID-19 crisis.
You will notice some changes when it is time for your next appointment. We are making these changes and revising our protocols to help protect you, our patients, and our team.
We aim to open for longer hours to see you; however, treatment and clean down times need to be extended so we ask you to please bear with us.
When booking in for an appointment we will be asking you for a detailed dental and medical history. We may ask you to send some photos of any problems you might be having in your mouth and that will help us to book you into the appropriate slot in the diary so we can be fully prepared with all the equipment we might need to help you in the surgery.
Medical histories, consent forms and any financial transactions will be dealt with over an online patient portal, phone, email or text.
We ask you to attend by yourself unless under 16,or you need a carer, and not to bring any excess baggage with you.
Please arrive promptly 10 minutes before your appointment time, remain in your car or outside, and call us to confirm your arrival.
On entering the building we will once again confirm your COVID status and also check your temperature. You will be asked to wipe your feet and place any unnecessary items in a plastic box. One of our team will take you to sanitise your hands.
You will be asked to take an anti-viral mouthwash once in the treatment room and, after your treatment is completed, you will be asked to hand sanitise again before leaving.
We will contact you about any further treatments by telephone, email or video call so we can discuss your requirements remotely and book your further appointments accordingly.
To ensure a safe environment we have:
- Installed a perspex panel along the reception desk
- Planned to manage appointments to allow for social distancing between patients
- Equipped our dental staff with additional PPE when in surgery
- Arranged to have anti-virus air filtration systems installed in treatment rooms
- A policy to decontaminate communal areas prior to practice opening at lunchtime and at the end of the day
- The use of video and telephone consultations whenever possible
- Removed newspapers and magazines from the waiting room
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.
Latest Information on how we are dealing with COVID-19 24th March 2020
Dear Patients, our dental practice has had to close for anything except for being able to issue antibiotics. This decision is based on medical guidance as well as guidelines from the dental regulators. Our utmost priority is the safety of our patients and our staff.
We will be open between 9 am and 2 pm to offer dental advice on the phone. We can only provide URGENT treatment for Facial Swellings – Please call the Practice as appropriate antibiotics may be needed. If you have an emergency out of these hours then you can call the Practice phone and the emergency phone number is given to you on the answer machine.
All emergency consultations must be made in advance via calling the practice number on 01217112424. Sadly, we CANNOT permit walk in visits.
Due to dental drills causing aerosol spread and a risk of spreading COVID19, special protective equipment is required to use them safely (specifically FFP3 Respirator masks, as advised today by the British Dental Association). As there is currently a shortage of this protective equipment, we are severely limited to the service we can provide. Only the NHS 111 emergency dental Urgent Care Units have been supplied with them and are able to offer emergency treatment.
If we are unable to help you and you need to call 111 Dental then please make emergency appointments responsibly and only for dental issues that are URGENT. By limiting unnecessary appointments and travel, and only booking an appointment if necessary, we can successfully operate an emergency dental service and help you, and others, during this crisis.
We sincerely apologise for any inconvenience this has caused and thank you for your understanding during these times of need.
Please do your part, and stay home unless necessary. We’ll be here for you when you need us. Stay Safe.
Paul Lowe and Team